About Us
About Fireplace Insider
Built by Hearth Industry Insiders
We started Fireplace Insider for one reason: buying a premium fireplace online should come with the same expert guidance you would get from the best specialty hearth shop in town.
Who We Are
20+ Years Inside the Hearth Industry
Fireplace Insider is a Connecticut-based online hearth retailer. Our team has spent more than two decades in the fireplace industry, specifying, selling, and supporting gas, wood, electric, and outdoor fireplaces for thousands of homeowners, builders, and designers.
That is where the name comes from. We are not a generic marketplace reselling spec sheets we have never read. We are industry insiders who know which models actually perform, which venting configurations pass inspection, and which manufacturers stand behind their warranties.
Every product description, sizing calculator, and buying guide on this site was written from real product knowledge, not copied from a catalog.
Why Buy From Us
What You Get With Every Order
Authorized Dealer
We are a factory-authorized dealer for every brand in our catalog. Every product ships new, in the box, with the full manufacturer warranty intact.
Years of Expertise
Two decades of hands-on hearth industry experience behind every recommendation, sizing answer, and venting question.
States, Free Shipping
Free insured white glove delivery to all 48 contiguous states. Most orders ship within 48 hours.
Price Match Guarantee
Find a lower price from another authorized dealer and we will match it. Premium brands should not cost more here.
Our Promise
How We Do Business
- Real authorization. We only list brands we are authorized to sell. Manufacturer authorization means your warranty is valid, replacement parts are available, and technical support is one call away.
- Honest availability. Lead times on our product pages reflect what manufacturers actually tell us, not what gets you to click Buy.
- Insured delivery. Every shipment is insured for full replacement value. If anything arrives damaged, we replace it at no cost to you.
- Straight answers. If a product is wrong for your space, your venting, or your climate, we will tell you and point you to one that fits, even if it costs less.
- Secure checkout. Our entire site runs on SSL encryption and payments are processed by PCI DSS compliant providers. We never store your full card number.
Tools and Guides
Free Help Before You Spend a Dollar
We built a set of free tools so you can shop with confidence: an insert sizing calculator, a BTU calculator, a fuel type quiz, and a 50-state fireplace insurance database. No account required, no email gate. Our buying guides and blog answer the questions we have heard from customers for 20 years.
Talk to a Real Person
Fireplace Insider | Denver Fireplace Products LLC
Mon to Fri: 8am to 6pm, Sat: 9am to 2pm EST